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At BRAVE, we aim to provide a seamless shopping experience for our customers. We understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the terms and conditions for cancelling orders placed on our website.
1. Order Cancellation
1.1 Timing
You may cancel your order within 24 hours of placing it, as long as the order has not yet been processed or shipped. Once your order has been processed, it cannot be cancelled, but you may still be eligible for a return or exchange as per our Return Policy.
1.2 How to Cancel
To cancel your order, please contact our customer service team at [Insert Contact Information] as soon as possible with your order number and cancellation request.
2. Refunds for Cancelled Orders
2.1 Full Refunds
If your order is cancelled successfully within the allowed time frame, we will process a full refund to your original payment method. Depending on your payment provider, refunds may take 14 Working Days to appear in your account.
2.2 Processing and Shipping Status
If your order has already been processed or shipped, we will not be able to cancel it. In such cases, you may follow our Return Policy to return the items once they are delivered.
3. Special Conditions
3.1 Customized or Personalized Orders
Orders for customized or personalized items cannot be cancelled once production has begun. Please ensure all details are correct before finalizing your order.
3.2 Sale Items
Orders for sale or discounted items are final and cannot be cancelled. These items are non-refundable and non-exchangeable unless they are defective or damaged.
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